You are definitely not the only one! Sometimes finding the right clothes feels difficult, and standing in a fitting room isn't always appealing either.

You can come to us just as you are. You don't need to know in advance what you are looking for or what suits you. We will help you find styles in which you feel comfortable and good. Sometimes it requires a few more fittings, and that is completely okay.

By all means. If you need more specific measurements, information about the material, or tips on how to style the product, feel free to send us a message!

Clothing sizing varies by brand and model. The material and cut of the garment also affect the fit. Therefore, how a garment feels and looks on you is more important than the size label. We are happy to help you choose the right size.

Absolutely! We are happy to help you build outfits for everyday life, work, and special occasions. We can also help you combine new purchases with clothes you already own.

Of course! We understand that our store opening hours do not always suit everyone's schedule. Whenever possible, we can also serve you outside of our regular opening hours. Contact us, and let's arrange a time that works for you for a relaxed shopping experience or personal styling assistance.

Yes! Personal service is important to us. You are welcome to come to the store to try things on and explore our selection at your leisure. If you need more time or help for a specific occasion, please contact us and we will arrange a time that suits you.

The estimated delivery time for online orders is 1–2 business days. We process orders as quickly as possible so that your purchases arrive without unnecessary waiting.

Yes! You can choose free pickup from our Hämeenlinna store at checkout. Pickup orders are usually ready within the same day during store opening hours. You will receive a notification when your order is ready for pickup.

The fee for a return by mail is €8.90 when using the return method provided by My Milou. The fee will be deducted from the refunded amount. You can also return your online store purchases to our Hämeenlinna store free of charge.

We apologize if there has been an error with your order. Please contact our customer service at asiakaspalvelu@mymilou.fi and let us know which product is involved. We will resolve the matter as quickly as possible. Returns resulting from an incorrect delivery are free of charge for you.