Delivery and payment methods

The delivery time for our products is 1–2 business days. We always strive for the fastest possible delivery. We will contact customers as soon as possible via email or phone if we notice that the delivery time will take longer than usual.

If you are not satisfied with your purchase, you can return the product within 14 days of receiving your order. Please note that the product must be unused and have the original tags attached. Once we have received the return, we will refund the product amount minus an €8.90 return fee. You can also return the product directly to the My Milou store, in which case no return fee is charged.

We will inspect your return as soon as it arrives and refund the money to the payment method you used. A parcel return via Posti generally takes 2–3 business days. The refund takes about 2–3 business days depending on your chosen payment method. If you have chosen an invoice as your payment method, we will notify the creditor of the return, and they will adjust or cancel the invoice. The invoice amount may differ from the final order amount due to additional costs associated with your credit agreement. My Milou is not responsible for credit agreement costs. Please note that if, after a return, the conditions for discounts or promotional offers in the order are no longer met, the difference will be charged at the time of the return. For example, if the original order exceeded the free delivery threshold, but after the return the order value remains below the limit, shipping costs will be charged according to the selected delivery method based on the price list in effect at that time. For this reason, the refunded amount may differ from the value of the products.

We will send return instructions along with the return notification.

Returns email: asiakaspalvelu@mymilou.fi

We hope that products bought from My Milou are put to use and bring you joy for a long time. Therefore, we encourage you to consider your purchases carefully and ask us for help whenever you are unsure about size, fit, or material, for example.

Returns also cause work and costs for a small business, which is why we strive to reduce unnecessary returns together with our customers. If you accumulate a large number of orders and returns repeatedly, we may suggest visiting our store. This way, we can help find suitable products during the fitting stage and make shopping as smooth as possible.

All Posti shipments are transported in a climate-friendly manner.

You can also choose free pick-up from the My Milou store in Hämeenlinna as your delivery method.

We process pick-up orders as quickly as possible during store opening hours. Most often, the order is ready within the same day.

For example, an order placed on Monday at 3 PM is usually ready for pick-up within the same day.

When the store is closed, we process orders on the next business day. Thus, a pick-up order placed on Sunday is usually ready for pick-up on Monday.

You will receive a notification when your order is ready for pick-up. You can pick up your order during the store's opening hours.

Mon–Fri 11–18
Sat 11–15
Sun closed

Products and their potential shipping costs are paid at the time of order.

You can choose the option that suits you best from our versatile payment methods and pay for your purchases safely via a secure connection.

Available payment methods are displayed at the webstore checkout before confirming the order.